Complaints and Return policy

Customers can send Complaints to Customer Service e-mail address: office@bcentar.com, or contact Customer Service via phone: +381 60 5001670. After receiving your complaint, it will be considered and within 3 business days of filing a complaint, the customer will be informed of the outcome of the advertising process.

In the case of returning goods and recovering funds to the buyer who previously paid to one of them payment cards, in whole or in part, and regardless of the reason for the return, bcentar.com is obliged to make a refund exclusively via VISA, EC / MC and Maestro payment method, which means that at the request of the seller, the bank will make a refund to the card user.